Support Policy
Effective Date: March 10, 2026
At wpfixa.com, we provide free WordPress support to help users troubleshoot and resolve common WordPress issues. This Support Policy outlines the scope and limitations of the assistance we provide.
Scope of Support
Our team offers guidance and suggestions related to:- WordPress installation and setup
- Themes and plugin troubleshooting
- Website errors and basic debugging
- WordPress configuration and settings
- Performance and basic security recommendations
Support is provided through our ticket system and is offered on a best-effort basis.
What We Do Not Support
Due to the nature of free support, we may not provide assistance for:- Custom coding or advanced development work
- Paid themes or premium plugin support
- Server administration or hosting configuration
- Malware removal or hacked websites
- Urgent or business-critical issues requiring guaranteed response time
Response Time
Because our support is provided free of charge, response times may vary. We strive to respond as soon as possible, but we do not guarantee response or resolution time.User Responsibilities
Users requesting support should:- Provide clear descriptions of the issue
- Include relevant screenshots or error messages
- Backup their website before applying any suggested solutions
- Follow recommendations at their own risk